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Privacy Policy

Matuti ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, [insert website URL], operated by Matuti and hosted on Wix.com. By using our website, you agree to the practices described in this policy. If you do not agree, please do not use our website.

1. WHAT DO WE DO WITH YOUR INFORMATION?

When you interact with our website, we may collect personal information you provide, such as:

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  • Name, address, email address, and phone number when you make a purchase, fill out a contact form, or sign up for our services.

  • Payment information (e.g., credit card details) when you complete a transaction, processed securely through our third-party payment processors.

  • Browsing data, such as your computer’s Internet Protocol (IP) address, browser type, operating system, and pages visited, collected automatically to improve your experience and analyze website performance.

Email Marketing 

With your explicit consent, we may send you emails about Matuti, including updates on new products, services, or promotions. You can opt out of marketing emails at any time by clicking the "unsubscribe" link in the email or contacting us

2. CONSENT

How do we obtain your consent?


When you provide personal information to complete a transaction, submit a form, or engage with our website (e.g., placing an order, arranging shipping, or requesting a refund), we assume you consent to our collection and use of your information for that specific purpose only.For secondary purposes, such as marketing, we will request your express consent (e.g., through a checkbox or opt-in form) or provide you with a clear opportunity to opt out.

 

How can you withdraw your consent?


If you change your mind, you may withdraw your consent for us to contact you or use your information at any time by:

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  • Contacting us at hola@matuti.mx 

  • Sending a message to +52 614 215 1594

  • Using the unsubscribe link in our marketing emails

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Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

3. DATA STORAGE AND SECURITY

Your data is stored securely through Wix.com’s data storage, databases, and hosting services, which use industry-standard security measures, including servers protected by firewalls. Payment Security:


If you make a purchase, our third-party payment processors (e.g., Stripe, PayPal) handle your payment information. These processors comply with the Payment Card Industry Data Security Standard (PCI-DSS), ensuring your credit card data is encrypted and securely processed. We do not store your full payment information on our servers; transaction data is retained only as necessary to complete your purchase and is deleted afterward.General Security Measures:


To protect your personal information, we use:

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  • Secure Socket Layer (SSL) technology to encrypt data transmitted over the internet.

  • AES-256 encryption for stored sensitive data.

  • Industry-standard firewalls and access controls to prevent unauthorized access, loss, misuse, alteration, or disclosure of your information.

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While we strive to protect your data, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security but follow best practices to minimize risks.

4. THIRD PARTY SERVICES

We use third-party services (e.g., Wix for hosting, payment processors, analytics tools) to operate our website and provide services. These providers may collect, use, or disclose your information only as necessary to perform their functions. Each third-party provider has its own privacy policy, which we encourage you to review.For example:

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  • Wix.com hosts our website and collects data such as IP addresses and browsing behavior for analytics and site functionality. See Wix’s Privacy Policy at https://www.wix.com/about/privacy.

  • Payment processors (e.g., Stripe, PayPal) handle payment data and comply with PCI-DSS standards. Their privacy policies govern how they process your information.

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Some third-party providers may be located in jurisdictions different from yours (e.g., the United States for Wix servers), meaning your data may be subject to the laws of those jurisdictions. For instance, if you are in Mexico and a transaction is processed by a U.S.-based provider, your data may be subject to U.S. laws.

 

When you click on links on our website, you may be redirected to third-party sites. We are not responsible for their privacy practices and encourage you to read their policies.

6. AGE OF CONSENT

By using our website, you represent that you are at least the age of majority in your state, province, or country of residence (19 in Mexico for certain purposes) or that you are the age of majority and have given us consent to allow any of your minor dependents to use this site.

7. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or legal requirements. Updates will be posted on this page and take effect immediately upon posting. If we make material changes (e.g., new purposes for data collection), we will notify you via email (if provided) or a prominent notice on our website.

 

If Matuti is acquired or merges with another company, your information may be transferred to the new owners to continue providing products or services. You will be notified of any such transfer.

8. QUESTIONS AND CONTACT INFORMATION

if you wish to access, correct, amend, or delete your personal information, file a complaint, or request more information, please contact our Privacy Compliance Officer at:

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For residents of Mexico, you have rights under the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP), including access, rectification, cancellation, and opposition (ARCO rights). Contact us to exercise these rights.

 

For users in the European Union, under the General Data Protection Regulation (GDPR), you have additional rights, such as data portability and the right to lodge a complaint with a supervisory authority. Please contact us for details.

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